Philippine Call Centers – An Employment Boon

by on 19/06/10 at 6:16 am

Author: Rosiel

Not long ago, the Philippine employment rate was heightened with the help of Business Process Outsourcing (BPO) industries that were brought by foreign investors to the country. Business process outsourcing is the fastest growing industry in the world today. In the Philippines, BPO has grown 46% annually since 2006 and there were about 160,000 people employed in a US$2 billion business way back then. A forecast was made that the Philippines will be earning between US$11 to US$13 billion and employing 900,000 more people by 2010.
Philippines is the emerging global leader of BPO industry according to Business Processing Association of the Philippines or BPAP. It is the number one choice of location for foreign investors for outsourcing business services because of its less operational and labor costs. Aside from that, the quality of the language skills for most Filipinos is excellent in addition to having an English-speaking workforce and having English as the country’s second official language.
Offshore BPO comprises the call center companies which include the IT services, and other higher value services such as web designing and development, finance,  animation, engineering,  medical transcription, and architectural services. The call center industry covers 80% of the BPO industry in the country.
There are about 788 call center companies in the Philippines. The most numbered location is in Makati City, followed by Ortigas Center and Quezon City and these places can be found in the major urban areas of Luzon. The only city outside Luzon where call center companies continue to expand is in Cebu City. Operating a call center in Cebu is an ideal investment venture due to the city’s convenient location as an established business hub and at the same time providing an uncongested area when it comes to building bulk. Fresh graduates and young professionals from Cebu’s neighboring islands venture to the city in the hopes of getting a position in a call center company.
In a highly standardized call center company, they require applicants who are extremely fluent in English with above par IT skills. A bachelor’s degree or a diploma is not their major requirement. For some companies that need hundreds of agents urgently, they invite applicants and offer training with a minimum allowance on a daily basis for those who do not yet have the desired and required skills. For an enticing campaign, some companies would offer a signing bonus of not lower than 20,000 pesos for those who qualify and are hired instantly.
The continuing growth of the call center industry today has a big impact upon the country’s unemployment rate. It has been earmarked by the government as the Sunshine Industry due to its voluminous and rapid expansion within the last few years.

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About the Author724Care Inc., is a premier provider of business processing outsourcing services in the Philippines located in Cebu City. You may call its toll free number at 1-888-724-888-9.

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